Terms, Conditions & Refunds
Your access to and use of the www.witherdens.co.uk web site is subject to these Terms and Conditions, which we may update from time to time. The onus is on you to periodically review these terms for applicable changes. Your use of this site after we post any changes to these terms constitutes your agreement to those changes. If you have any questions about these terms, you can let us know by e-mailing Witherden’s Workshop at [email protected]
John Witherden t/a Witherden’s Workshop
8 Jasmine Court, London Road, Horsham, West Sussex RH12 1AX
Tel +44 (0)7725521189
- The use of our site by children
1.1 Children under the age of 13 are not permitted to register to use the interactive features of our web site such as signing up for e-mail notifications or any other features which collect personal information. Please refer to our Privacy Policy for information on the types of information we collect in the registration process from children that are between the ages of 13 and 17.
2. Web Site Content
2.1 All content on the witherdens.co.uk web site, including art work, graphics, images, screen shots, text, downloadable files, trademarks, logos, product and character names, slogans, and the compilation of the foregoing ('Content') is the property of Witherden’s Workshop and its licensors and is protected in the U.K. and internationally under trademark, copyright, and other intellectual property laws
2.2 You agree not to display or use any Content for any commercial purpose, in any publications, in public performances, in connection with products or services that are not those of Witherden’s Workshop, in any manner that is likely to cause confusion among consumers, that disparages or discredits Witherden’s Workshop and/or its licensors, that dilutes the strength of Witherden’s Workshop or its licensors' property, or that otherwise infringes Witherden’s Workshop or its licensors' intellectual property rights.
3. Representations, Warranties & Acknowledgements
3.1 Witherden’s Workshop makes no representations about the reliability of the features of the Witherden’s Workshop web site, and disclaims all liability in the event of any service failure. You understand and accept that any reliance on such material and/or systems will be at your own risk. Witherden’s Workshop makes no representations regarding the amount of time that content on its site will be preserved.
3.2 Our web site is provided on an 'As is, as available' basis. No warranties, express or implied, including but not limited to those of merchantability or fitness for a particular purpose, are made with respect to our web site or any information or software therein. Under no circumstances, including negligence, shall Witherden’s Workshop be liable for any incidental, special, or consequential damages that result from the use of or inability to use our web site, nor shall Witherden’s Workshop be responsible for any damages whatsoever that result from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation or transmission, or any failure of performance whether or not caused by events beyond Witherden’s Workshop ' reasonable control, including but not limited to acts of God, communications line failure, theft, destruction, or unauthorised access to our web site, records, programs, or services. In no event shall Witherden’s Workshop total liability for all damages, losses, and causes of action exceed five Pounds Sterling (£5.00).
3.3 You agree to indemnify and hold Witherden’s Workshop , its parents, subsidiaries, officers, employees, and web site contractors harmless from any claims and expenses, including reasonable legal fees, related to your violation of these Terms and Conditions or Policies and Procedures, including any abusive or unlawful behaviour on the part of you or your dependents, or the infringement of any intellectual property or privacy right of any person.
3.4 Both you and Witherden’s Workshop acknowledge and agree that no partnership is formed and neither of you nor Witherden’s Workshop has the power or the authority to obligate or bind the other.
3.5 These Terms and Conditions will be governed by and construed in accordance with English law.
4. Order Processing
4.1 Credit Card Orders
4.1.1 Witherden’s Workshop accepts most major credit and debit cards as payment, on orders shipping to anywhere in the world. When using your credit card, please provide your credit card billing address if different from the shipping address and daytime phone numbers. If the billing address or security code does not match that which is on file at the financial institution or if authorisation is not given for any reason, we reserve the right to cancel the order without notification. We cannot work out credit card problems with the financial institution; you must settle problems with them and reorder once the problem is resolved. Repeated attempts to authorise your credit card on the same order may result in an additional charge. We do not assume any responsibility for bank fees incurred by using a Debit Card for your purchase and/or return credit.
4.2 Personal Cheque Policy
4.2.1 While we attempt to bank-approve personal cheques for immediate shipment, this may not always be possible and we may hold your order for 10+ business days. To ensure that your order is shipped as quickly as possible, please send a Postal money order, or use your credit card. Customers whose cheques are returned to us because of insufficient funds will be charged £12.00 for handling in addition to the amount of the cheque. If it becomes necessary for us to use a Solicitor or collection agency, you will be responsible for all collection fees.
4.3 Purchase Orders
4.3.1 We do not accept purchase orders.
4.4 Parental Verification of Orders
4.4.1 New customers under the age of 18 must have a parent or legal guardian present to verify any order placed by phone before an order will be processed. Also, our phone representatives may limit the length of inquiry calls.
4.5 International Orders
4.5.1 All payments must be in the form of Pounds Sterling (£). Under no circumstances will we falsify invoices or shipping labels. Customer is responsible for any applicable taxes, duties or custom fees. Inquiries regarding possible fees should be directed to your local authorities. Refused packages will affect your return credit. See Credits and Balance dues.
4.5.2 Please send payment in the form of an International Money Order in Pounds Sterling (£), or use your credit card. Please do not request that we falsify invoices or suppress tariff codes or country-of-origin information.
4.6 Back Orders
4.6.1 We 'backorder' out-of-stock goods whenever possible, unless you specify that you do not want an item back ordered. Certain sale goods, products with uncertain availability, and discontinued items may not be backordered. We only charge our shipping charge once per order and will not charge you twice for orders containing backorders. Backorders shipped to international addresses, will incur special shipping charges with each shipment. We will only ship back orders via an 'express' method at the customer's request. We do not assume back orders are to be dispatched 'express shipping' when requesting express for in-stock goods. Backorders shipped at our expense will be shipped via the most economical carrier.
4.7 Order Enquiries
4.7.1 If you have placed an order with Witherden’s Workshop recently and need some information about it there are a number of ways to contact us. Please note that since we begin processing your order immediately after receiving it, we are unable to make changes or cancel the order once it is placed. Once your order invoices, it has entered our dispatch process and cannot be changed or cancelled.
4.8 Credits and Balances Due
4.8.1 Some pre-approved returns that fall outside of policy may be limited to goods credit only. Any credit not redeemed nor refunded within a one-year period will be assessed a service charge fee. Any outstanding balance dues will be applied to your next order. We cannot give credits for goods unless we have proof of receipt. Any charges Witherden’s Workshop incurs as a result of a refused shipment, will be adjusted from the return credit.
4.8.2 Any credits left on your account with us can be used toward a future order. At your request, we will issue a refund cheque for any outstanding credit on your account generated by an order paid for by cheque or money order. If the order was paid by credit card, we will credit your credit card account. We will only credit the original credit card used on the order. If you no longer have that credit card, you will need to contact the issuing bank to work out arrangements. We may be able to assist you in obtaining the bank's phone number. There are a number of ways to contact us.
5. Returns and Refund Policy
We hope that you will be pleased with your purchases from Witherden’s Workshop, however, there may be occasions when you will need to return items to us.:-
Distance Selling Regulations
5.1. Under the terms of the Consumer Protection (Distance Selling) Regulations 2014, you have the right to cancel your purchase agreement with Witherden’s Workshop provided that you give written notice of your intent to cancel within seven working days from the day after that on which you receive the goods.
Our email address is: [email protected]
Our postal address is:
Witherden’s Workshop, Laura House, Jengers Mead, Billingshurst, West Sussex RH14 9NZ
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel, you must return the goods to us at your own expense.
5.2. Witherden’s Workshop must refund your money within 14 days of receiving the written notice of cancellation.
5.3. If you cancel the agreement, you must ensure that you take "reasonable care" of the goods supplied and return them to Witherden’s Workshop at your own expense.
5.4. The goods must be in new and unused condition and in its original packaging.
5.5. Witherden’s Workshop will not pay for or refund the cost of returning the goods.
5.6. If we have dispatched an incorrect item, we will make an exchange and pay agreed costs of returning the item. For large or valuable items, please contact us in the first instance and we will arrange a courier instead where we feel this is appropriate.
5.7. Non-delivery of an Order needs to be reported to us within 7 working days of the date of dispatch. If an item is lost in transit, we may not dispatch a replacement immediately. Resent or replacement items will be dispatched at our discretion or subject to availability, once all tracking and investigative avenues have been exhausted. This may include waiting up to 30 days from dispatch for undelivered mail to be returned to us, depending on the delivery country.
5.8. If we do not find any fault or defect then your cancellation and refund rights are limited to the initial 14 day cancellation period though this does not affect your statutory rights.
5.9. If you return Goods either because you believe they are faulty or because you change your mind, we ask that Goods you return require a form of proof of posting and some form of tracking. Witherden’s Workshop will not be held responsible for any goods that are mislaid in the postal system or in transit to us.
5.10 We do not accept returns via COD or any other collection method. COD packages will be refused. Packages billing Witherden’s Workshop without authorisation will result in actual shipping charges billed back to sender unless other prior arrangements were made. There is no restocking fee for qualified returns.
6. Despatch
6.1 Witherden’s Workshop uses a variety of parcel carriers, we reserve the right to choose the carrier and are unable to accommodate requests for preferred carriers. Once the order has dispatched, we must allow the carrier a reasonable time frame to deliver. Witherden’s Workshop and/or the carrier reserve the right to request a signature for proof of delivery.
6.2 We cannot demand a parcel carrier to leave a package. Once the package is successfully delivered, we are not responsible for theft or damage to the goods. When using a forwarding company, we are not responsible for lost or damaged goods after the forwarding company has accepted delivery. The forwarding company must report shipping damage for a claim to be filed. We are not responsible for delays in express delivery orders due to weather conditions and/or attempted deliveries. Export documentation will not be provided. Know who you are receiving a package form or forwarding a package to! If you accept a package that was purchased with a fraudulent credit card, you will be in possession of stolen goods. You may be responsible for any legal or collection action related to the shipment.
7. Price and/or Description Changes
7.1 All prices, pictures and descriptions on this site and all other Witherden’s Workshop publications are subject to change. Witherden’s Workshop maintains no responsibility for inadvertent errors. In the event of typographical errors on our site or in our publications, Witherden’s Workshop reserves the right to cancel or refuse orders at its sole discretion. Please contact us within 30 days regarding price or promotion discrepancies.